Orders
Shipping
Return and Exchanges
Warranty
Product Question
Contact UsFor inquiries: info@sarahelisejewelry.com
For customer support: help@sarahelisejewelry.com
Address:
243 W 30th St
Suite 400
New York, NY 10001
Most Sarah Elise Jewelry pieces are made to order. Please allow 6-10 business days for manufacturing. We do our best to ship your item as soon as possible. Orders marked as "ready to ship" will be dispatched within the next three business days.
If you need to make a change to your order regarding size or update your information, please reach out within 24 hours of placing the order at help@sarahelisejewelry.com.
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to update your order upon request.
You can easily track your order by entering your order number and contact information on this link.
You are able to cancel your order for free within 24 hours of placing it. If it is canceled after 24 hours of placing your order, a 40% restocking fee will be applied to all canceled items during production. Regarding order cancelation, please email us at help@sarahelisejewelry.com.
We will be happy to help with any design you have in mind or help you to recreate a piece you owned and lost. Please email us at info@sarahelisejewelry.com with your inquiry and we will design your dream piece!
Personalized and Custom orders are not refundable! No Coupons or promotions shall be used for custom orders.
We are unable to process price adjustments for past purchases.
Sarah Elise Jewelry is dedicated to using the highest-quality materials in our craftsmanship. Our jewelry is created with recycled 14k Solid Gold, 18k Solid Gold, and Platinum. Additionally, our diamond suppliers assure us of compliance with the Kimberley Process, ensuring that our diamonds are conflict-free. For further information on the Kimberley Process, visit WWW.KIMBERLEYPROCESS.COM.
All our jewelry is nickel-free.
You can read more about our material here.
To ensure a seamless shopping experience, we strongly advise verifying your size before making a purchase to avoid any potential inconvenience.
Gold jewelry won't tarnish or corrode. However, with regular wear, your gold jewelry will eventually accumulate a film of soap, body oils, and even grease. Taking proper care of your fine gold jewelry means maintaining your jewelry when you’re not wearing it and regularly cleaning it to remove regular build-up and occasional tarnish. Taking care of your gold jewelry can ensure that it continues to be a point of pride throughout your lifetime.
Read the cleaning tricks here.
Sarah Elise Jewelry stands by our commitment to customer satisfaction by offering a hassle-free full refund or exchange on most jewelry items within 14 days of delivery. Returns are contingent upon inspection and approval by the Sarah Elise Jewelry team.
**Exclusions apply**
Please read our full return policy to determine if your order qualifies for a return or exchange.
Initiate returns/exchanges within 14 days of delivery through your account or through this link. Once your request is approved, follow the instructions to download the return shipping label. Returns and exchanges are not accepted outside the specified window.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
· Customized or personalized orders.
· Platinum orders are not eligible for returns or exchanges.
· All bracelets and necklaces can be ordered with extensions and these are also non-refundable.
· Eternity rings are only eligible for exchanges.
Upon receiving your package, kindly allow us up to 5 business days for processing. Following approval, you will receive an email detailing your refund, store credit, or exchange.
For exchanges, if the selected item is available, it will be shipped within the next 3 business days. However, if it is a made-to-order item, please anticipate a manufacturing time of 10 business days before it is dispatched. Once your item is shipped you will receive a notification email with your tracking number.
Is your jewelry not the right fit? Take advantage of our complimentary resizing service during the 14-day return period. You can start your resizing process here.
If your item arrived damaged, contact us immediately at info@sarahelisejewelry.com within 24 hours of receiving your package.
We offer free shipping on domestic orders.
For orders totaling over $100, we offer the convenience of FedEx 2nd Day Delivery, ensuring your package arrives swiftly within 1-2 business days.
For orders below $100 are sent via USPS First Class Delivery, typically arriving within 2-5 business days.
We also offer expedited shipping:
· FedEx Next Day - $15 ( not insured)
· Insured Express shipping - $30 (USPS Express shipping with insurance)
Expedited shipping only affects the shipping time, not the processing time.
Please note that Sarah Elise cannot be held liable for any lost package claims if your package is signed for upon delivery.
We ship our international orders with FedEx Express International. International shipping usually takes between 2 to 5 business days. However, the exact duration may vary depending on the customs clearance process.
Shipping charges:
CANADA
Purchases over $100 - Free
Purchases below $100 - $15.00 USD
UNITED KINGDOM
Purchases over $150 - Free
Purchases below $150 - $15.00 USD
GERMANY
Purchases over $150 - Free
Purchases below $150 - $15.00 USD
AUSTRALIA
Purchases over $150 - Free
Purchases below $150 - $15.00 USD
CHILE - $30.00 USD
NEW ZELAND - $30.00 USD
NORWAY - $30.00 USD
OTHER COUNTRIES
Purchases over $200 - Free
Purchases below $200 - $15.00 USD
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Packages that are refused or unable to be delivered will be charged a 40% restocking fee + related shipping fees.
You can easily track your order by entering your order number and contact information on this link.
We recommend taking the following steps.
- Please check around your house to ensure the package is not nearby; we also recommend checking with your neighbors.
- Start a claim with USPS/UPS and try to collect your claim receipt. - Once you receive your claim receipt please email us at info@sarahelisejewelry.com
Sarah Elise is proud to offer a Free 3 Year Warranty for its jewelry products. This warranty reflects our commitment to craftsmanship and quality, ensuring our valued customers receive jewelry of the highest standard. You can read more about our Free 3 Year Warranty here.
The 3 Year Warranty covers manufacturing defects in materials and workmanship. This includes but is not limited to, issues arising from the production process, loose stones, prong defects, metal defects, and other craftsmanship-related concerns. The 3 Year Warranty does not cover damage or issues resulting from the following:
· Accidental damage, misuse, abuse, negligence, or improper care.
· Unauthorized resizing, repairs, or modifications by individuals or entities not authorized by the Company.
· Normal wear and tear.
· Loss of stones due to prongs wearing down over time.
We provide complimentary repairs on SEJ pieces during the initial 14-day return period. Beyond this period, a small fee is applied for any repairs. For repair inquiries, please feel free to reach out to us via email at info@sarahelisejewelry.com.
The Extend Protection Plan offers extra services like ring sizing, rhodium plating, and polishing to safeguard your valuable purchases. Plan duration ranges from 1 to 5 years based on qualifying Sarah Elise items. You can add it to your cart during checkout. Note: Extend offers these plans in partnership with Sarah Elise. Click here for more details.